Information We Collect About You
We collect personal data from you via this website and email communications from you. We may also collect your electronic identifier i.e. Internet Protocol address or telephone number supplied by your network provider. For training and compliance purposes we may monitor or record your communications. There is no guarantee that any e-mails sent to this site will be received, the message may also not be confidential during transmission.
We may also collect information about your computer, including where available your IP address, operating system and browser type using a cookie file which is stored in the hard drive of your computer. Cookies help us to improve our website and deliver a better and more personalised service to you. They enable us to:
(a) Personalise your experience on our website, speed up your searches and help us select services or materials for inclusion on the website which may be of interest to you.
(b) Monitor general traffic patterns and usage of our Website to help us to improve our Website design and layout.
Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of our Website.
We use the following cookies throughout our website:
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|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.|
If you're using Google Chrome:
Use of Personal Data
How We Use The Information You Give Us And How We Share It
We will use your information of the service we provide you. This will include uses such as quotations, repair requests and general maintenance. Your information includes data about your transactions. We may use and share your information with other members of our Group to help:
We do not disclose your information to anyone outside our Group except: Where we have your permission; or where we are required or permitted to do so by law; or to other companies who provide a service to us or you; or where we may transfer rights and obligations under this agreement. We may transfer your information to other countries. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection. From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we will inform you. Telephone call made to or by us may be recorded monitored for your protection.
Fraud Detection and Prevention
To detect and prevent fraud we may at any time share information with other organisations and public bodies including the police in compliance with the Data Protection Act 1998, file details with fraud prevention agencies and if we are given inaccurate or false information and we can identify fraud it will be recorded. Organisations such as ourselves and others may access and use this information to prevent fraud or/and money laundering, it may be used to:
If false or inaccurate information is provided and fraud is identified details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:
Please use the contact us form if you wish to receive details of the relevant fraud prevention agencies. We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies.
Dealing With Other People
If you would like someone else to deal with your policy on your behalf on a regular basis then please let us know. If at any time you would prefer us to deal only with you after giving us permission to deal with someone else, please let us know immediately.
We may keep you informed by text messaging (SMS), email or other electronic means of products we think you may be interested in from Go Assist and our partners. If you don’t wish to receive such information please opt out during the application process. You can contact us via our contact form to get us to remove your details for the purposes of direct marketing.
Some of the personal information we ask you for may be sensitive personal data, as defined by the Data Protection Act 1998. We will not use such sensitive personal data about you or others except for the specific purpose for which you provide it and to provide the services described in your policy documents and on this site.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Protection of personal information
We use our reasonable endeavours, including up to date industry procedures, to protect your private use of the Website and to secure such use from unauthorised access, use, disclosure or loss or your personal data.
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) The payment of a fee (currently fixed at £10.00); and
(b) The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.