Fridge freezer FAQs

Got a question about any of our fridge freezer repair services? Whether you want to find out more about pricing, the terms of our services, the types of appliances we repair or even if we cover your local area, we're here to help. Check out our list of frequently asked questions below, or if you want to talk to a member of our team feel free to give us a call on 0333 733 1234.

Repair FAQs

What fridge repairs can you help with?

We can repair a number of different faults that your fridge may be having, including:

temperature faults
ice build-up
noisy fridge
damaged condenser coils
thermostat faults

How do I defrost my fridge freezer?

Switch off your appliance at the wall
Remove any food from the fridge
Place towel on the floor
Place bowl of hot water on the bottom shelf
Wait until all ice has melted
Wipe down insides with a sponge

Where are your engineers located?

We have a nationwide network of engineers all over the UK. No matter where you may be based we aim to get an engineer, electrician or plumber out to you for a same-day or next-day appointment with no problem.

How do I clean my fridge freezer?

To give your fridge freezer a thorough clean you should:

Remove all contents
Remove all shelves and salad draws
Clean with washing-up liquid and hot water
To remove any suborn debris that has collected in the smaller crevasses use a toothpick
Wipe sides of the fridge using hot water and washing-up liquid
Wipe down sides with a clean cloth
Place shelves and draws back into the fridge freezer
Clean outer surfaces using an anti-bacterial solution.

What other services do you offer other than repairs?

At Go Assist we offer appliance repairs, electrical and plumbing repairs, installations and replacements. Alongside pest control, handyman and locksmith services.

What brands of fridge freezers can you repair?

From Samsung to Beko, AEG to Hotpoint there are very few brands we cannot repair. Take a look at our appliance brand pages for more information.

How often should I defrost my fridge freezer?

Aim to defrost your fridge freezer at least once a year or whenever ice in your freezer is more than a ¼ of an inch thick.

Why is my fridge freezer making odd noises?

Loud noises coming from your fridge freezer could be the sign of a faulty defrost timer, condenser fan or compressor.

Why is my fridge freezer over freezing?

Check thermostat isn’t too high
Don’t leave the appliance open for too long
Make sure the door is closed properly after it is used
Check to see if anything is in the way of the door closing eg. debris
Make sure to not place hot food in the fridge before it is completely cooled as this can adjust the temperature of the fridge.

Is it better to just replace my broken appliance?

No! Your appliances' have a minimum lifespan of a decade! Don't throw money away on a new appliance when one of our experts can repair it quickly and affordably.