COVID-19 Response Go Assist
Located in the UKNeed Help? Call: 0333 733 1234
  • COVID-19 Response
  • Home
  • Appliances
    • Washing Machine
    • Washer / Dryers
    • Cooker & Oven
    • Vacuum Cleaner
    • Tumble Dryer
    • Microwave
    • Hob
    • Fridge & Freezer
    • Dishwasher
    • Extractor Fan
    • View All
  • Boiler
    • Boiler Repairs
    • Boiler Servicing
  • Plumbing
    • Blocked Drains
    • Emergency Plumbing
    • Toilet Repairs
  • Brands
    • AEG
    • Aga
    • Baumatic
    • Belling
    • Bosch
    • Britannia
    • Candy
    • Dyson
    • Electrolux
    • Haier
    • Hisense
    • Hoover
    • Hotpoint
    • Indesit
    • LG
    • Neff
    • New World
    • Rangemaster
    • Samsung
    • Siemens
    • SMEG
    • Whirlpool
    • Zanussi
    • View All
  • Locations
    • Appliance Repairs
      • London
      • Birmingham
      • Leeds
      • Glasgow
      • Sheffield
      • Bradford
      • Liverpool
      • Edinburgh
      • Manchester
      • Bristol
      • View All
    • Boiler Repairs
      • London
      • Birmingham
      • Leeds
      • Glasgow
      • Sheffield
      • Bradford
      • Liverpool
      • Edinburgh
      • Manchester
      • Bristol
      • View All
    • Boiler Service
      • London
      • Birmingham
      • Leeds
      • Glasgow
      • Sheffield
      • Bradford
      • Liverpool
      • Edinburgh
      • Manchester
      • Bristol
      • View All
  • FAQs
  • About Us
  • Contact

Go Assist Communication Policy

Principles

Go Assist Ltd is committed to being a market leader in the way we conduct business. Suitability of products in line with customers needs and the general principles of transparency, openness, honesty, and clarity in the way we conduct our business are key issues in our Communication Policy.

 

Pivotal to our business is the fundamental principle of Treating Customers Fairly in the way we advertise and the way we interact with customers. We also require that our employees and business partners do likewise.

 

The hallmark of a good Communication Policy is a strong, ethical, and compliance-oriented tone emanating from the company’s leadership team. Transparency, communication and candor are important in any dialogue across the entire business. Anything short of this may detract from a relationship of trust.

 

It is important that we adhere to the Regulatory Rules and Principles imposed upon us to remain a fit and proper business and aim to achieve this by having strong systems and controls in place which ensure that we maintain high standards across the entire business.

 

Implementation

  • We will maintain and regularly review the systems and controls pertinent to our business model

  • We will adhere to the laws, regulations, rules, guidance and codes of conduct laid down by our regulators

  • We will have a business model where internal communication and the decision making process affecting our day to day practices is paramount

  • We will provide ongoing training in all aspects of our business to our staff

  • We will continually monitor all aspects of our business to ensure that they remain effective and efficient in line with our fundamental principles of responsible lending and treating customers fairly.

 

Communication

Central to our business culture is that of Treating Customers Fairly. To us, that means communicating with you at regular intervals about your product/s and policy/s. This is because customers needs and the suitability of products for that need are constantly changing

Communication ensures that both the customer and the business are up to date with your details and needs.

 

We will always give you a welcome call once you have made a purchase with us to make sure that you are happy.

 

We will then call you several times throughout the year to make sure that the product(s) or service(s) you have continue to meet your needs and remains suitable.

 

We will not harass you or call you more than this unless we need to communicate with you

 

Partners

Go Assist Ltd works with its partner BIG Warranties Ltd to provide insurance products as per our customers’ needs. If you have taken out insurance with BIG Warranties they will adhere to this communications policy.

Site

  • Home
  • Appliances
  • Boiler
  • Brands
  • Locations
  • Blog
  • About Us
  • Sitemap
  • Twitter
  • Reviews
  • Cleaning
Go Assist is rated 4.45 out of 5 based on 1140 reviews on Reviews.co.uk

Help

  • FAQs
  • Contact
  • Appliance Terms and Conditions
  • Boiler Terms and Conditions
  • Boiler Service Terms and Conditions
  • Privacy Policy
  • Communication Policy
  • Careers

©2021 Go Assist Limited. This site is operated by BIG Warranties Limited on Behalf of Go Assist Limited. BIG Warranties Limited is authorised and regulated by the Financial Conduct Authority under FRN No.798998.

The registered office for Go Assist Limited (Company Number. 08668025) and BIG Warranties Limited (Company Number. 07002567) is Enterprise House, 21 Oxford Road, Bournemouth, BH8 8EY. Both companies are registered in England and Wales.

*We use Manufacturer or manufacturer approved engineers where possible

We have placed cookies on your computer to help make this website better. You can change your cookie settings at any time. Otherwise, we'll assume you're OK to continue.

Price Match Guarantee Terms and Conditions:

  1. The UK competitor’s product must be offered on the same terms and provide the same service and purchasable online. This should be easily verified by us.
  2. We will match any UK website price.
  3. We will not match any uninsured maintenance plans.
  4. We will price match up to 14 days after your purchase.
  5. This guarantee cannot be used with any other offer.
  6. We’ll match the price of the product. We will not match other service or charges and a discount must not have been offered e.g. only prices quoted on the competitors website are valid.