Principles
Go Assist Ltd is committed to being a market leader in the way we conduct business. Suitability of products in line with customers needs and the general principles of transparency, openness, honesty, and clarity in the way we conduct our business are key issues in our Communication Policy.
Pivotal to our business is the fundamental principle of Treating Customers Fairly in the way we advertise and the way we interact with customers. We also require that our employees and business partners do likewise.
The hallmark of a good Communication Policy is a strong, ethical, and compliance-oriented tone emanating from the company’s leadership team. Transparency, communication and candor are important in any dialogue across the entire business. Anything short of this may detract from a relationship of trust.
It is important that we adhere to the Regulatory Rules and Principles imposed upon us to remain a fit and proper business and aim to achieve this by having strong systems and controls in place which ensure that we maintain high standards across the entire business.
Implementation
We will maintain and regularly review the systems and controls pertinent to our business model
We will adhere to the laws, regulations, rules, guidance and codes of conduct laid down by our regulators
We will have a business model where internal communication and the decision making process affecting our day to day practices is paramount
We will provide ongoing training in all aspects of our business to our staff
We will continually monitor all aspects of our business to ensure that they remain effective and efficient in line with our fundamental principles of responsible lending and treating customers fairly.
Communication
Central to our business culture is that of Treating Customers Fairly. To us, that means communicating with you at regular intervals about your product/s and policy/s. This is because customers needs and the suitability of products for that need are constantly changing
Communication ensures that both the customer and the business are up to date with your details and needs.
We will always give you a welcome call once you have made a purchase with us to make sure that you are happy.
We will then call you several times throughout the year to make sure that the product(s) or service(s) you have continue to meet your needs and remains suitable.
We will not harass you or call you more than this unless we need to communicate with you
Partners
Go Assist Ltd works with its partner BIG Warranties Ltd to provide insurance products as per our customers’ needs. If you have taken out insurance with BIG Warranties they will adhere to this communications policy.