fridge freezer

FAQs

home appliances

Fridge freezer FAQs

Got a question about any of our fridge freezer repair services? Whether you want to find out more about pricing, the terms of our services, the types of appliances we repair or even if we cover your local area, we're here to help. Check out our list of frequently asked questions below, or if you want to talk to a member of our team feel free to give us a call on 0333 733 1234.

Repair FAQs

How do I book a fridge freezer repair?

Booking your fridge freezer repair is simple! Just fill out our online form, choose a convenient repair date, and one of our expert appliance engineers will be there promptly to fix your fridge freezer.

Book your repair online now to receive a quick and affordable quote!

Where are your engineers located?

We have a nationwide network of engineers. No matter where you may be based we aim to get an appliance engineer out to you for a same-day or next-day appointment with no problem.

What brands of fridge freezers can you repair?

From Samsung to Beko, AEG to Hotpoint there are very few brands we cannot repair. Take a look at our appliance brand page for more information. 

What fridge repairs can you help with?

We can repair a number of different faults that your fridge may be having, including:

  • temperature faults
  • ice build-up
  • noisy fridge
  • damaged condenser coils
  • thermostat faults
How much does it cost to repair a fridge freezer?

Our prices start from £89 - but can vary depending on the service required. We're proud to be transparent and upfront about the price of our services. 

Book online today to get an instant fridge freezer repair quote!

Why is my fridge full of water?

There are several reasons why your fridge might be full of water such as a blocked defrost drain, damaged door seals, or improper temperature settings. 

To find out more about this issue and how to fix it, check out our blog

How do I defrost my fridge freezer?
  • Switch off your appliance at the wall
  • Remove any food from the fridge
  • Place towel on the floor
  • Place bowl of hot water on the bottom shelf
  • Wait until all ice has melted
  • Wipe down insides with a sponge
What other services do you offer other than repairs?

At Go Assist we offer appliance repairs, electrical and plumbing repairs, installations and replacements. Alongside pest control, handyman and locksmith services

How do I clean my fridge freezer?

To give your fridge freezer a thorough clean you should:

  • Remove all contents
  • Remove all shelves and salad draws
  • Clean with washing-up liquid and hot water
  • To remove any suborn debris that has collected in the smaller crevasses use a toothpick
  • Wipe sides of the fridge using hot water and washing-up liquid
  • Wipe down sides with a clean cloth
  • Place shelves and draws back into the fridge freezer
  • Clean outer surfaces using an anti-bacterial solution.
How often should I defrost my fridge freezer?

Aim to defrost your fridge freezer at least once a year or whenever ice in your freezer is more than a ¼ of an inch thick.

Why is my fridge freezer making odd noises?

Loud noises coming from your fridge freezer could be the sign of a faulty defrost timer, condenser fan or compressor.

Why is my fridge freezer over freezing?
  • Check thermostat isn’t too high
  • Don’t leave the appliance open for too long
  • Make sure the door is closed properly after it is used
  • Check to see if anything is in the way of the door closing eg. debris
  • Make sure to not place hot food in the fridge before it is completely cooled as this can adjust the temperature of the fridge.
Is it better to just replace my broken appliance?

No! Your appliances' have a minimum lifespan of a decade! Don't throw money away on a new appliance when one of our experts can repair it quickly and affordably.