Reviews

"after reading so many negative comments I was really worried so I called Go Assist and asked if I could have a refund- They sent an engineer out today and he has fixed my fridge freezer. Thank you so much will be using again if I ever need to"

"Avoid Go Assist Ltd at all costs, a shambles. Go Assist charged me £160 for the privilege of NOT fixing my diswasher, and they refuse to refund. As you will probably guess this is not a 5 star review. Things you should note about this firm. Their website (by their own admission) mis-represents their service, do not be lured by phrases such as fast and efficient service, or repairs from "Today onwards", when they take your money they will also indicate a preferred date. Do not believe any of it, their actual delivery terms are hidden in their terms and conditions, they use third party engineers and therefore cannot commit to any dates when they take your money. When I committed my money for an engineer to attend to fix my Bosch dishwasher in what I thought would be two days, I was given a number by go-assist and asked to ring a third party to book my own visit, the earliest I could get an engineer was two weeks, and purely for a diagnosis visit, not a fix! Because of the Christmas break I reluctantly agreed to wait for this visit, the engineer visited, listened to the dishwasher, did not even remove the dishwasher from its housing and decided that it needed a spare part and that he would let Go Assist know to order it. Then nothing heard, so I chased go-assist, you will get used to that if you use them. The part required was the drain pump, official Bosch Website price with VAT approx £30, Go-Assist Price £91. Read their terms and conditions, they charge an admin charge of £50 per part. I did manage to get the admin charge removed, in anybody's oprinion £50 is excessive. I approved the purchase for the part, but due to delays at this stage I managed to get the manager Pippa involved, I was told that the part would be ordered and I could expect a repair in about a week. A week later, with nothing heard, I chased again, the part had just been delivered but I was expected to wait nearly another two weeks for an engineer to visit. A total time for repair from initial contact with go-assist to the repair 36 days. I cancelled the engineer and asked for a refund from Go-Assist, which they refused, they seem to think that the gross mis-representation of their advertising could be justified by their "terms and conditions", I will reclaim my money from them through the small claims court. Even though I cancelled the engineer, and had confirmation from Go-Assist that this was the case, he still turned up on the 36th day to repair the dishwasher, this organisation really is a shambles. As for my dishwasher, I used another major firm, cheaper, guaranteed and time to fix 53 hours, not 36 days! As you can see, best to avoid Go Assist, thay will waste your life. Evidence retained on all of the above."

"Fast and friendly service"

"Easy to book and good price."

"Very easy website to navigate through, explaining all options very clearly (conversely, my manufacturer's website was incredibly complicated and I gave up). Affordable options too, and good availbility of repair dates. Thumbs up from me!"

"Simple easy to book."

"So far so good - need to wait to see if engineers turn up and mend but happy to get someone before Christmas and it was quick."

"Great company to deal with. Nice and clear easy to understand.would recommend again."

"Fast and reliable in our time of need in the run up to Xmas."

"Daryl Boden, the engineer, arrived 5 mins early. He was there for 55 mins to fix what seemed to be an impossible task. I’m very happy with the service from start to finish. All for a fixed fee of £69 ."