Reviews
We openly solicit reviews from our customers and are very proud of the feedback we receive. Listening to our customers through reviews and complaints helps us to make our repair services better.
The Go Assist reviews above are completely independent, from our feedback partner Trustpilot. Go Assist believes in complete transparency, and as such we publish these reviews to our website for everyone to see.
Take a look at our latest customer service reviews and appliance repair reviews.
Mike G
Overall Rating
18/2/2021
Kahli
Overall Rating
Having trouble with my Rangemaster. Phoned Go Assist where Anna was very helpful. Explained everything to me and said that I would have an engineer out within 48 hours. Great service
12/2/2021
Amy Thomas
Overall Rating
Go Assist were so very helpful after a not so good experience with another company. My oven was fixed within a day of contact and the people on the end of the phone were down to earth and pleasant to speak to. Thanks so much.
11/2/2021
Leon
Overall Rating
Our appointment was supposed to be on Wednesday but the engineer called on Monday (2 days earlier) to say if he can come earlier to fix the extractor hood. I was pleased of course! He came within an hour after the call. Very professional and seems to know his way around the extractor hood. It turned out to be a fuse issue deep behind the extractor hood. Changed the fuse and fixed the problem. All done within 30mins. Wife is happy, everyone is happy. Great job.
25/1/2021
Mr Garry
Overall Rating
I would like to say a Big thanks to Katherine who dealt with my case she was more than helpful thanks again
25/1/2021
Linda
Overall Rating
Very satisfied by all work from engineer. First visit problems were assessed and parts ordered. Engineer rang me after a couple of days to arrange visit the following day to repair oven. Problem solved. Well done
22/1/2021
Darren
Overall Rating
The staff on the telephone were extremely helpful and gave very high standard of assistance. Calum and Chanel were fantastic. Really appreciate your help and service in providing a fast fix to our broken down appliance. Thankyou guys
18/1/2021
Antony Holman
Overall Rating
Needed a dishwasher repair after being let down by another company. Received clear and easy to understand options at competitive prices. Very satisfied with service received.
12/1/2021
Louise Roebuck
Overall Rating
They were able to get an engineer out to me quickly to look at our broken hob!
11/1/2021
Frankie
Overall Rating
The engineer was very prompt and courteous.He explained everything to me in a way that I could understand which I was very happy with. He cleared up after himself before he left.The woman who handled my call was so nice
3/12/2020
Broken dishwasher. Hadn't used this firm previously. Really friendly call handler. Explained the various options and there was no pressurised on-selling. Engineers called up shortly after the help desk call and arranged an appointment the next day. Outstanding.