Washing Machine


home appliances

Washing machine FAQs

Got a question about any of our washing machine repair services? Whether you want to find out more about pricing, the terms of our services, the types of washing machines we repair or even if we cover your local area, we're here to help. Check out our list of frequently asked questions below, or if you want to talk to a member of our team feel free to give us a call on 0333 733 1234.

Repair FAQs

Booking your washing machine repair is easy! Just complete our online form, select a repair date and one of our appliance engineers will be with you ASAP, to get your washing machine up and running again.

You can book a repair online now to get an affordable quote in seconds!

We have a nationwide network of engineers nationwide. No matter where you may be based we will aim to get an appliance engineer out to you for a same-day or next-day appointment with no problem.

From Samsung to Beko, AEG to Hotpoint, there are very few washing machine brands we cannot repair. Take a look at our appliance brand page to learn more. 

Our prices start from £89 - but can vary depending on the service required. We're proud to be transparent and upfront about the price of our services.

Book online today to get an instant washing machine repair quote!

This could be down to a build-up of mould, mildew or bacteria. To avoid this you can wipe down the door seal after every wash, run an empty wash on the hottest setting.

If these simple fixes don't work you may have a blocked pipe. Contact Go Assist to ensure you aren't without an unpleasant washing machine smell for long.

At Go Assist we offer a wide range of services such as appliance repairs, electrical and plumbing repairs, installations and replacements. Alongside pest control, handyman and locksmith services

Many washing machines have a balance sensor, if you place small loads of washing in your washer it may not spin. Similarly, if you place too much washing in your drum it will not spin. To fix this just adjust the number of garments within your washer. If this doesn’t work it may be due to a simple fault, which can be solved by an expert technician, contact Go Assist today.

To find out more read our blog on this washing machine issue. 

This could be due to several reasons. Draining problems, faulty pressure switches, faulty interlock circuits and broken door mechanisms, all of which can be fixed by one of our expert technicians. Contact us today to get a quick and affordable washing machine repair. 

The first check you could do is ensure the machine is securely plugged into the wall. Next, check for a tripped circuit breaker, reset the circuit breaker to begin the washer. If these checks don’t work you may have a damaged power chord which will need to be fixed by a technician. Contact us today so we can repair this washing machine problem for you quickly and affordably!

It is important to make sure your washer door is firmly shut before you start your washer cycle. A leaking dishwasher is commonly caused by a damaged water pump or a faulty/blocked hose. For help resolving this issue, contact Go Assist today to book your washing machine repair.

Some common reasons for your washer stopping mid-cycle is thermostat failure, water filling issues or even pump faults. To prevent any further damage, we recommend you book your washer repair with Go Assist today.

The most common reasons this happens is due to:

  • Your washer needs a clean - to clean your washer all you’ll need to do is run an empty cycle on the hottest setting. You should aim to do this every 2-3 months.
  • You’re not using enough laundry detergent - make sure you use the optimum amount of detergent for your machine and the load you are cleaning.
  • You have overloaded your washing machine so it will not wash properly.

If these quick fixes don't work, there could be a more serious issue with your washing machine. We recommend contacting Go Assist today, so we can get one of our washing machine engineers out to you ASAP!

We recommend you always try and repair your appliances first, as they have a minimum lifespan of 10 years. Don't throw away money on a new appliance when one of our experts can repair it quickly and affordably. Contact Go Assist today to book your washing machine repair.

A washing machine should boast an average lifespan of about 10 years. However, this can vary greatly depending on a number of factors, such as the brand of the machine, the type of model, how often you use it and how well it is maintained. If you think it’s too early to replace your washing machine, it might just need a fix - get in touch with Go Assist to diagnose the problem.

Repairing your washing machine can be done, however you do need the necessary tools and expertise to identify and fix the issue with your appliance. Whilst we understand the urgency in getting your washing machine back in working order as soon as possible, attempting the fix on your own could potentially lead to more damage and complications. Which is why we advise to leave it to experts such as our professional team here at Go Assist. 

We understand that waiting any significant amount of time for a washing machine repair is not ideal when you depend on its operation so much, which is why our team of appliance experts work fast to get your machine back in working order.

Some of the most common faults that a washing machine can experience include being noisy, improper/slow draining, no spinning, lack of water, a stuck door, and a cycle is damaging your clothes. If you are experiencing any of these common issues, consult with one of our professionals today.

Yes, using your washing machine with a load less than 50% of the drum capacity can indeed cause long term damage. This is due to being unable to spread evenly throughout your machine’s drum - leading to imbalances during the wash cycle. In order to ensure your appliance runs for the long term and doesn’t become damaged, we advise against washing small loads!