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Repair


Preparing for your engineer visit: Ensure a smooth experience

When you're experiencing appliance issues, we understand how crucial it is to have them resolved quickly so that you can get back to your regular routine. To ensure a seamless repair process and an obstruction-free visit from our engineer, there are some essential checks you can perform beforehand.

While these checks are not mandatory, they significantly contribute to providing you with the best possible service. By preparing your space and appliances accordingly, you can help expedite the repair process, allowing our engineer to diagnose and resolve the issue swiftly. 


If your appliance is built-in

  • Check cupboard fronts can be easily removed: Ensure that the necessary screws or fasteners holding the cupboard fronts in place are easily accessible. This will enable our engineer to reach the appliance swiftly, saving valuable time.

  • Ensure any plinths aren’t siliconed in place: Plinths will usually run underneath your cupboards and are usually removable. Check if the plinths at the bottom of your built-in appliance are securely fixed with silicone or any other adhesive. If so, it's recommended to remove the silicon seal before our engineer's arrival. This step will facilitate easy access to the appliance and streamline the repair process.


For all appliances:

    • Check sockets can be easily unplugged: Ensure that the power sockets supplying electricity to your appliance are easily accessible and can be safely unplugged. This step allows our engineer to disconnect the appliance swiftly for inspection and repair.

    • Clear the path for appliance movement: Remove any potential obstructions that might hinder the movement of the appliance. Check for floor tiles, rugs, or other nearby appliances that could impede the appliance's relocation. Creating a clear pathway ensures our engineer can manoeuvre the appliance with ease.

For all general repairs:

    • Ensure there is parking for your engineer: It's important that your engineer is able to park up near your property - its helpful to ensure there's a space for your engineer prior to their arrival, or provide nearby parking facilities -this allows our engineers to reach your location promptly and begin the repair would delays.

    • Provide your appliance details:  Before the engineer's arrival, gather any relevant information about your appliance, such as make, model, and serial number. This information can assist the engineer in preparing for the specific repair and ensure they have the necessary tools and parts readily available.

 

By following these suggestions and providing relevant information, you can help optimize the engineer visit, reduce unnecessary delays, and ensure a smooth and satisfactory repair experience. Our dedicated team is committed to delivering top-notch service, and your cooperation in these preparations greatly contributes to achieving that goal. If you have any further questions regarding your appliance repair, get in contact with our customer service team at 0333 733 1234.