Your questions answered

Got a question about any of our fridge repair services? Whether you want to find out more about pricing, the terms of our services, the types of fridges we repair or even if we cover your local area, we're here to help. Check out our list of frequently asked questions below, or if you want to talk to a member of our team feel free to give us a call on 0333 733 1234.

Repair FAQs

What fridge repairs can you help with?

We can repair a number of different faults that your fridge may be having, including:

temperature faults
ice build-up
noisy fridge
damaged condenser coils
thermostat faults

Why is my fridge not cooling?

Check that the doors are closed securely
Check door seals are clean
Check thermostat knob is at the correct temperature
Is your refrigerator overfilled?
Are the doors being opened too frequently?

How cold should my fridge be?

Fridges should be kept between 3°C and 5°C

What other services do you offer other than repairs?

At Go Assist we offer appliance repairs, electrical and plumbing repairs, installations and replacements. Alongside pest control, handyman and locksmith services.

What brands of fridge can you repair?

From Samsung to Beko, AEG to Hotpoint - there are very few brands we cannot repair - have a look at our brand's page for more information.

Why is my fridge so loud?

This is often the sign of a dirty compressor. These may need to be cleaned or even replaced. Contact Go Assist today.

Why is my refrigerator is too cold?

This could be due to a number of reasons including:

Dirty clogged vents
Defrost issue
Incorrect settings
Airflow issues

My refrigerator is leaking what can I do?

There may be an issue with the door seal

Wipe down the door seals to remove any debris that could be stopping the doors from closing properly.

An issue with the ice maker

Your ice maker could be leaking, our experts are on hand to give your icemaker a thorough look over to ensure there aren’t any cracks or alternative issues.

Faulty drain pan

Your drain pan could be full of water and therefore overspilling. To check if this is happening remove the drain pan, empty and wash with warm water, place the drain pan back into the fridge full of water if it continues to leak there is most likely a crack and will need to be replaced. To prevent any further issues from occurring get the help of an expert technician.

How do I change the lightbulb in my refrigerator?

The first thing to do is switch the fridge off at the mains, remove the contents and leave it to defrost.

To remove the bulb from the fridge you’ll need to twist the bulb anti-clockwise to release the lightbulb from its socket. Replace the bulb by rotating it clockwise until securely in place. Reconnect to the mains to check the bulb lights up.

Where are your engineers located?

We have a nationwide network of engineers all over the UK. No matter where you may be based we aim to get an engineer, electrician or plumber out to you for a same-day or next-day appointment with no problem.