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FAQs

Fixed Price Repair Frequently Asked Questions

What is included in the fixed price repair?

We will provide for the labour and parts (if required) for the repair of your appliance, there are no hidden costs and we guarantee our work for 1 year for the original fault that we repaired.

Do you guarantee your repairs?

Yes, we offer a 1 year guarantee for repairs related to the initial breakdown. Please speak to a customer service representative for more information on the guarantees we offer.

Can I call to book a service?

Of course! Call our Freephone number 0333 733 1234 to speak to one of our friendly advisors.

Can you repair appliances in commercial premises, on boats or in mobile homes?

We can repair domestic appliances based in commercial premises. We cannot repair commercial appliances or appliances based on boats or in mobile homes.

What age appliances can be repaired?

Most appliances can be repaired with no problem, however appliances with the best chance of repair are generally under 6 years old as parts are normally readily available from manufacturers and suppliers. This is not to say your appliance cannot be repaired if it's over 6 years though as we frequently can.

Can you repair gas appliances?

We have engineers certified to gas safe standards that will attend your home to fix gas appliances.

What if you can't repair my appliance?

In the unlikely event that your appliance can't be repaired due to lack of available parts from the manufacturer or suppliers, or we deem the appliance to be beyond economical repair we will refund the fixed price repair fee in full. If we can repair your appliance but you decide to cancel your repair then no refund will be due. Please see our terms and conditions in full here.

My appliance needs parts, how long does this normally take?

We aim to send manufacturer engineers in the first place, and armed with the information you provide they may well have the parts in their vehicle. If we don't send a manufacturer engineer or the engineer does not have the parts required we aim to get parts within a few working days, however this may well depend on the age and make of the appliance as this affects the availability of parts. If you have any questions please call our service team on 0333 733 1234 to discuss your particular appliance.

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As seen in: The Huffington Post | Entrepreneur | Forbes | businesses.com | Tech.co

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©2021 Go Assist Limited. This site is operated by BIG Warranties Limited on Behalf of Go Assist Limited. BIG Warranties Limited is authorised and regulated by the Financial Conduct Authority under FRN No.798998.

The registered office for Go Assist Limited (Company Number. 08668025) and BIG Warranties Limited (Company Number. 07002567) is Enterprise House, 21 Oxford Road, Bournemouth, BH8 8EY. Both companies are registered in England and Wales.

*We use Manufacturer or manufacturer approved engineers where possible

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Price Match Guarantee Terms and Conditions:

  1. The UK competitor’s product must be offered on the same terms and provide the same service and purchasable online. This should be easily verified by us.
  2. We will match any UK website price.
  3. We will not match any uninsured maintenance plans.
  4. We will price match up to 14 days after your purchase.
  5. This guarantee cannot be used with any other offer.
  6. We’ll match the price of the product. We will not match other service or charges and a discount must not have been offered e.g. only prices quoted on the competitors website are valid.