Plumbing

FAQs

Your plumbing questions answered

Got a question about any of our plumbing services? Whether you want to find out more about pricing, the terms of our services, the types of plumbing services we offer or even if we cover your local area, we're here to help. Check out our list of frequently asked questions below, or if you want to talk to a member of our team feel free to give us a call on 0333 733 5600.

Repair FAQs

We have expert plumbers located across the country who are ready and waiting to fix all your plumbing needs. From a leaking tap to a blocked drain, Go Assist is here to service your every need, book online today.

We provide high-quality repairs from the very best engineers, offering you great value and reliable service. We value our customers and will always aim to provide the best service from the very first call to your repair.

We will aim to get a plumber out to you as quickly as possible. Wherever possible our emergency plumbers will aim to get to you within 4 hours.  

Yes, we can service your leaky taps, we understand how irritating a tap leaking can be and therefore we will try and get one of our expert plumbers out to you as quickly as possible.

Yes, of course, we have a large number of emergency plumbers who are all on hand to fix any emergencies you may have.

  • Switch off the water supply at the stopcock
  • Turn on all your cold taps, this will help drain the system
  • Turn off your central heating, immersion heaters and any other water heating systems you have.
  • Turn on the hot taps and allow the hot water to drain from your system.
  • Turn off the electrics

Most stopcocks are located under the kitchen sink, to turn it off you will need to rotate the knob clockwise. If you cannot find the stopcock under your kitchen sink you may want to check outside your home, all you are looking for is a metal plate with the letter ‘W’ or the word ‘water’.

To cut off your water supply you will need to locate the shut-off valve, usually, located in the basement, near the water meter or wherever the water supply enters your home. Turn the valve clockwise to cut off the water supply.  

A small leak isn’t a big issue, right? Unfortunately, this isn’t the case, fixing small issues such as a running toilet or a dripping faucet can save 10% per annum on your water bill.

Aside from the potential cost, small leaks can also lead to other long-term damage such as damp, mould or even contaminated water. We recommend that however small you may think your plumbing issues are you call an expert to fix them for you.

Your hot water should be around 60-65 degrees as this is hot enough to ward off any bacteria however, is not hot enough to cause serious damage if scalded.

This could be due to a few reasons. Your radiator may need balancing or may need bleeding to release the trapped air out of the valve. If bleeding your radiator doesn’t resolve the issue then you may want to call out one of our engineers to take a closer look.